2-day course
Managing and cooperating in complex situations
- In-company and inter-company - face-to-face
Last programme update: 19/12/2023
About the course
A unique programme
It focuses on the acquisition of skills specific to the management of a complex situation: business transformation, urgent issues, interpersonal conflicts, etc.
Drawn from military experience, it gives management professionals the keys to dealing with uncertainty and urgency in a tense working environment.
Drawn from military experience, it gives management professionals the keys to dealing with uncertainty and urgency in a tense working environment.
Objectives
The skills certified by this training course :
- C.1 Analyse and prevent the risks associated with a complex situation
- C.2 Defining a collective action plan in a complex environment
- C.3 Managing relationships between stakeholders as part of steering a complex project
Continuing education: 2 days
450 to €1,500 excl. tax/1 day – financeable by your OPCO & participants’ CPF
In-company and inter-company – face-to-face
Continuing education
Workplace situations.
Next school year :
2 weeks minimum lead time for access to training
Télécharger le livret pédagogique
Il est possible d’aménager le contenu de la formation en fonction de vos propres besoins.
In detail
Learning objectives
Acquire the skills specific to the management of a complex situation drawn from military experience: The objectives will be defined with the customer. Here is a non-exhaustive list of teaching objectives:
- Analyse the professional context, the challenges and objectives of the company, Identify the roles and responsibilities of the stakeholders
- Anticipating potential obstacles
- De-escalate potential conflicts to better manage emergencies
- Prioritising information and action
- Managing internal and external communications
- Adopting a stance that inspires support in the face of adversity
- Adopting a behaviour adapted to the situation, through active listening, constructive dialogue and an effective problem-solving strategy
- Accepting and interpreting the emotions of others.
- Breaking free from violence: listening and expressing yourself.
- Mastering the wheel of change.
- Distinguish between violence and non-violence.
- Examining attitudes to conflict.
- Analyse the chronology of the conflict.
- Distinguish between signs and symptoms.
- Exercising authority while looking after your teams.
- Identify the indicators of the start of a conflict.
- Practising empathy with your colleagues
- Define a clear framework for everyone.
- Taking the time to listen to each member of staff
- Assessing tensions and conflicts.
- Argue your way out of conflict.
- Building the negotiation process
- Identifying the players
- Argue using negotiation techniques to reach an agreement
- Active listening and questioning.
- Developing the basis for responsible dialogue within a team or organisation
- Analysing the issues, objectives and role of the other party in order to consider options and fallback solutions
- Understanding the mechanisms of stress
- Anticipating the warning signs of stress
- Being able to cope with rising stress levels
- Being able to cope with rising stress levels
Organisation of training
teaching staff
The training team consists of :
- A Training Director in charge of supervising the entire training programme
- One or more organisational managers, depending on the number of staff, in charge of planning and coordination
- One mentor per group of 8 to 12 participants former operational unit officer now with responsibilities in the private sector
teaching and technical resources
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
System for monitoring the implementation of the evaluation of training results
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
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admission requirements
Candidates must have professional experience or be enrolled on a management training course.
Methods used :
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
Business focus
Course content
By way of example, here is how a half-day training session unfolds:
Laotian bridge / immersive workshop :
- Use of the MEDO (training/Drill).
- Steering (delegation – trust – control).
- Remote management.
- Managing fatigue.
- Learning from experience.
- Timing: 5′ Briefing / 45′ to 60′ Crossing / 25′ Debriefing and feedback
- Suggested tool: Organising a complex task that is outside the area of expertise and enabling each member of staff to understand their role in creating the collective work (finding meaning).
Sanitary evacuation / immersive synthetic exercise :
- Organising collective reflection and decision-making.
- Communicating instructions with clearly defined tasks.
- Ensure that directives are understood in the Letter and in the Spirit (just because an order is given does not mean it is understood).
- Constantly adapting to changing situations.
- Timing: 5′ Briefing / 60′ Search and rescue / 25′ Debriefing and feedback.
- Suggested tools: SMEPP (Situation, Mission, Execution, Special Points, Leader’s Position), willpower and strength of character.