2-day course
Conflict management
- In-company and inter-company - Face-to-face or distance learning via ZOOM or TEAMS
Dernière mise à jour du programme : 15/01/2024
About the course
Who is it for?
– Managers, project managers and anyone who needs to deal with conflict situations in their professional activity
– Accessible to people with disabilities
– Accessible to people with disabilities
Continuing education: 2 days
1490 € excl. tax/person / 2 days
In-company and inter-company – Face-to-face or distance learning via ZOOM or TEAMS
Continuing education
New training course
Next school year :
2 weeks minimum lead time for access to training
Télécharger le livret pédagogique
Il est possible d’aménager le contenu de la formation en fonction de vos propres besoins.
In detail
Learning objectives
- Diagnose and understand the different types of conflict
- Anticipating conflict and adopting the right attitude when faced with tension
- Acquire tools and methods for effectively resolving interpersonal conflicts
- Managing emotions and communication in conflict situations
Organisation of training
teaching staff
Michel Dentz – Over 25 years’ experience in the field of Building Management Systems as a Sales Manager, Manager and Profit Centre Director.
Today, he is an expert trainer in management, professional effectiveness and sales performance.
teaching and technical resources
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
System for monitoring the implementation of the evaluation of training results
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
Join asteria
admission requirements
No prerequisites
Methods used :
- Reception of the learner in a dedicated training room
- Analysis of needs prior to training
- Documents given to trainees in electronic format at the end of the course
- Post-training telephone support
Business focus
Course content
- Understanding conflict (1.5h)
– Recognising conflict situations
– Detecting the causes and triggers of conflict
– Assessing the issues at stake and the resulting consequences
– Sharing experiences and role-playing
- How to deal with conflict (2 hours)
– Anticipating conflict
– Taking a positive stance
– Take a positive view of the situation
– The 5 attitudes to conflict
– Simulation and role-playing exercises
- Working on your posture to manage conflict (3.5h)
– Asserting yourself to defuse conflict more effectively
– Developing assertiveness
– Learning to say no, without causing tension
– Getting up high
– Understanding the “dramatic triangle” and identifying conflictual attitudes
– Assertiveness test and practical exercisesDay 2 :
- Adopt conflict management methods and techniques
– Discovering the communication process
– Distinguishing between facts, opinions and feelings
– Practising active listening, reformulation and non-verbal language
– Understanding the 6 personality types
– Role-playing situations
- Resolve conflicts using the appropriate tools and the field of emotions
– Identifying and managing your emotions
– Arbitration as a way out of conflict
– Using the DESC tool to reframe assertively
– Case studies and group training
