2-day course

Anticipating and managing crises

Last programme update: 19/12/2023

About the course

A unique programme

It enables them to develop the ability to anticipate, manage and recover from critical situations, which often involve challenges in terms of management and organisation, as well as communication, and thus guarantee the continuity of the company’s activity.

Drawing on military experience, it gives management professionals the keys to dealing with multi-factorial, multi-impact crises in a professional environment.

Objectives

The skills certified by this training course :

Anticipating the onset of a crisis in your company by detecting weak signals, qualifying the facts and assessing their potential consequences with the aim of alerting and taking measures as early as possible to avoid its occurrence and limit its effects.
Manage a crisis by using your company’s crisis management tools, rapidly implementing appropriate procedures and leading a crisis unit to ensure business continuity.
Develop internal and external crisis communications to clarify the facts, maintain stakeholder confidence and retain the initiative, based on an information watch, a communications strategy and control of outgoing information.
Prepare for the end of the crisis by identifying its human, organisational and financial impact and taking appropriate measures to enable business to resume and learn from the crisis.

Continuing education: 2 days

350 to €2,000 excl. tax/1 day – financeable by your OPCO & participants’ CPF

In-company and inter-company – face-to-face

Continuing education

Workplace situations.

Next school year :

1 month minimum lead time for access to training

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Il est possible d’aménager le contenu de la formation en fonction de vos propres besoins.

In detail

Learning objectives

Develop the ability to anticipate, manage, communicate and get out of critical situations. The objectives will be defined with the customer. The following is a non-exhaustive list of teaching objectives:

Detecting weak signals
Qualifying the facts
Evaluate their potential consequences with a view to alerting and taking measures as early as possible to avoid their occurrence and limit their effects.
Using your company’s crisis management tools
Set up appropriate procedures
Leading a crisis unit to ensure business continuity.
Define a communication strategy and language elements.
Establish priorities to inform the public concerned in good time.
Propose clear instructions to teams to control outgoing information.
Structuring messages and press releases for internal and external stakeholders
Identify its human, organisational and financial impact
Take appropriate measures to enable business to resume
Learning from the crisis

Organisation of training

teaching staff

The training team consists of :

A Training Director in charge of supervising the entire training programme
One or more organisers and coordinators, depending on the number of staff, in charge of planning and coordination
One mentor per group of 8 to 12 participants, profiled as a former operational unit officer now exercising responsibilities in the private sector

teaching and technical resources

Reception of the learner in a dedicated training room or on the customer’s site
Pre-training information flyer and needs analysis prior to the course
On-the-spot evaluation questionnaire
Documents given to trainees in electronic format at the end of the course

System for monitoring the implementation of the evaluation of training results

Reception of the learner in a dedicated training room or on the customer’s site
Pre-training information flyer and needs analysis prior to the course
On-the-spot evaluation questionnaire
Documents given to trainees in electronic format at the end of the course

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admission requirements

Candidates must have professional experience or be enrolled on a crisis management training course, or have a position within their company related to crisis management, or have a professional project that may require the ability to manage crises or contribute to their organisation’s crisis management system.

Methods used :

Reception of the learner in a dedicated training room or on the customer’s site
Pre-training information flyer and needs analysis prior to the course
On-the-spot evaluation questionnaire
Documents given to trainees in electronic format at the end of the course

Business focus

Course content

Principle

A practical application by the group of major crisis management: complex, multi-factorial, multi-impact.
It is based on a crisis exercise.
4 training cycles to get to grips with the facts, beyond the plans, and extract on-the-spot lessons for the rest of the exercise.
The transposition phases encourage the transfer and exploitation of the exercise in the light of the issues at stake.

4 practical crisis cycles

Initiating a response to large-scale crises
Managing the effects of an escalating crisis
Staying on top of a complex, long-term crisis
Emerging from the crisis and managing its effects

1 General action plan for trainees

General summary: an action plan to improve leadership at the heart of complex crises in the run-up to major forthcoming sporting events.